Virtusa Off Campus Drive 2026 | Virtusa is Hiring Software Engineer – GCP Tech Support Agent

Virtusa is hiring for the role of Software Engineer – GCP Tech Support Agent in Bangalore. This opportunity is ideal for candidates with 0–2 years of experience who are passionate about Google Cloud Platform (GCP), Cloud Operations, Technical Support, Cloud Monitoring, and Infrastructure Troubleshooting.

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Job Details

Company: Virtusa

Role: Software Engineer – GCP Tech Support Agent

Location: Bangalore, Karnataka, India

Experience: 0 – 2 Years

Job Type: Fresher

Skill Category: AIMS-CloudOps-GCP-Infra

Travel Requirement: No

Date Posted: 11 May 2026

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About Company

Virtusa is a global digital engineering and IT services company helping enterprises accelerate innovation through cloud, AI, digital transformation, and engineering solutions.

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Key Skills Required

- Google Cloud Platform (GCP) fundamentals

- Compute Engine, IAM, and VPC Networking

- Google Workspace administration

- Linux basics

- Cloud Monitoring & Logging

- Jira / ServiceNow ticketing systems

- Cloud SQL troubleshooting

- Cloud Storage permissions management

- AI tools like Gemini for log analysis

- Customer support and troubleshooting skills

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Roles & Responsibilities

Front-Line Troubleshooting

- Monitor incoming support tickets using Jira and ServiceNow

- Categorize incidents based on severity and impact

- Troubleshoot infrastructure and cloud-related issues

GCP Platform Support

- Assist users with VM restarts and connectivity issues

- Handle Cloud Storage permissions and Cloud SQL checks

- Support IAM and VPC-related troubleshooting

Google Workspace Support

- Manage password resets and 2-Step Verification recovery

- Resolve Shared Drive access and collaboration issues

Monitoring & Health Checks

- Monitor Google Cloud Operations Suite (Stackdriver) dashboards

- Track CPU usage, disk space, and system alerts

- Analyze logs using Cloud Logging and AI-assisted tools

Documentation & Operations

- Follow runbooks and SOPs for issue resolution

- Maintain operational documentation and troubleshooting records

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Eligibility Criteria

- Bachelor’s Degree in Computer Science, IT, or equivalent

- 0–2 years of IT Support, Help Desk, or Cloud Operations experience

- Google Cloud Digital Leader certification preferred

- Associate Cloud Engineer certification is an advantage

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What We Offer

- Hands-on exposure to Google Cloud Platform

- Real-time cloud operations experience

- Opportunity to work with AI-assisted cloud tools

- Career growth in Cloud Support and Cloud Engineering

- Exposure to enterprise cloud infrastructure environments

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Recommended Certifications (Based on Job Description)

- Google Cloud Digital Leader

- Google Associate Cloud Engineer

- Google Professional Cloud Architect

- ITIL Foundation Certification

- Linux Essentials Certification

- CompTIA Cloud+

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Interview Questions with Answers

1. What is Google Cloud Platform (GCP)?

GCP is Google’s cloud computing platform providing infrastructure, storage, networking, and cloud services.

2. What is IAM in GCP?

IAM controls user access and permissions for Google Cloud resources.

3. What is Compute Engine?

Compute Engine provides virtual machines in Google Cloud.

4. What is VPC in GCP?

Virtual Private Cloud (VPC) enables secure networking within GCP.

5. What is Cloud Logging?

Cloud Logging stores and analyzes logs generated by cloud resources.

6. What is Google Workspace?

Google Workspace includes Gmail, Drive, Docs, Meet, and collaboration tools.

7. What is the use of Jira or ServiceNow?

These tools are used for incident management and support ticket tracking.

8. What is Cloud SQL?

Cloud SQL is a managed relational database service in GCP.

9. What is Stackdriver?

Stackdriver, now Google Cloud Operations Suite, is used for monitoring and logging.

10. Why are monitoring tools important?

Monitoring tools help identify issues early and improve system reliability.

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How to Apply

Apply using below link