Virtusa is a global digital engineering and IT services company helping enterprises modernize applications, cloud infrastructure, and business operations through innovation, automation, AI, and digital transformation.

Virtusa partners with Global 2000 organizations to solve enterprise-scale technology challenges using:

- Cloud Computing

- DevOps Engineering

- AI-driven Operations

- Infrastructure Automation

- Digital Platforms

- Enterprise Support Solutions

The company promotes collaborative innovation, cloud modernization, and continuous learning while enabling engineers to work with modern cloud technologies and enterprise systems.

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Role Overview

Virtusa is hiring a Software Engineer – GCP Cloud Support Agent for its Bangalore office.

This role is ideal for candidates interested in:

- Google Cloud Platform (GCP)

- Cloud Operations

- Cloud Infrastructure Support

- DevOps Support

- Technical Troubleshooting

- Infrastructure Monitoring

- IT Support Engineering

- Cloud Networking

As a Cloud Support Engineer, candidates will work as the first point of contact for resolving technical issues related to:

- Google Cloud Platform

- Google Workspace

- Cloud Infrastructure

- IAM & Security

- Virtual Machines

- Networking

- Cloud Monitoring

The role focuses on rapid troubleshooting, operational reliability, monitoring, and cloud support automation.

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Key Responsibilities

Cloud Support & Troubleshooting

- Monitor incoming tickets through Jira and ServiceNow

- Identify and categorize cloud infrastructure issues

- Resolve technical support requests efficiently

Google Cloud Platform Operations

- Support GCP services such as:

- Compute Engine

- Cloud Storage

- Cloud SQL

- IAM

- VPC Networking

- Assist with VM restarts and connectivity troubleshooting

Google Workspace Administration

- Handle password resets and account recovery

- Manage 2-step verification (2SV) issues

- Support Shared Drive access management

Infrastructure Monitoring

- Monitor systems using Google Cloud Operations Suite

- Track CPU usage, storage, and infrastructure health

- Respond to alerts and outages proactively

Cloud Logging & Analysis

- Analyze logs using Cloud Logging tools

- Use AI-powered assistants to interpret logs and errors

- Troubleshoot application and infrastructure problems

Runbook & Documentation

- Follow standardized troubleshooting runbooks

- Maintain operational documentation and support processes

- Improve support efficiency through structured workflows

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Required Skills

- Google Cloud Platform (GCP)

- Compute Engine

- IAM

- VPC Networking

- Cloud Operations

- Linux Fundamentals

- Cloud Monitoring

- Troubleshooting

- ServiceNow

- Jira

- Cloud Logging

- Technical Support

- Networking Basics

- Customer Support

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Preferred Skills

- Google Workspace Administration

- Cloud SQL

- Stackdriver / Google Cloud Operations Suite

- AI-assisted Troubleshooting

- DevOps Basics

- Infrastructure Monitoring

- Cloud Security

- Automation Concepts

- Incident Management

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Required Qualifications

- Bachelor’s degree in:

- Computer Science

- Information Technology

- Related technical fields

- 0–2 years of experience in:

- IT Support

- Cloud Operations

- Technical Support

- Help Desk Engineering

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Required Certifications

Mandatory

- Google Cloud Digital Leader

Preferred

- Google Associate Cloud Engineer

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Recently Asked GCP & Cloud Support Interview Questions With Answers

1. What is Google Compute Engine?

Answer: Compute Engine is a Google Cloud service that provides scalable virtual machines for hosting applications and infrastructure.

2. What is IAM in GCP?

Answer: IAM (Identity and Access Management) controls user access and permissions for cloud resources.

3. What is VPC Networking?

Answer: Virtual Private Cloud (VPC) enables secure networking and communication between cloud resources.

4. What is Cloud Logging?

Answer: Cloud Logging collects and analyzes logs generated by cloud applications and infrastructure.

5. What is a VM restart?

Answer: Restarting a virtual machine refreshes system processes and helps recover from temporary issues.

6. What is Google Cloud Operations Suite?

Answer: It is Google’s monitoring and observability platform used for tracking infrastructure health and performance.

7. Why is troubleshooting important in cloud support?

Answer: Troubleshooting helps quickly identify and resolve technical issues to minimize downtime and improve reliability.

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Recommended Certifications

- Google Cloud Digital Leader

- Google Associate Cloud Engineer

- Google Professional Cloud Architect

- AWS Cloud Practitioner

- Microsoft Azure Fundamentals

- ITIL Foundation Certification

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Career Opportunities

Candidates can grow into:

- GCP Cloud Engineer

- DevOps Engineer

- Cloud Operations Engineer

- Technical Support Engineer

- Site Reliability Engineer (SRE)

- Infrastructure Support Engineer

- Cloud Administrator

- Cloud Security Engineer

- Platform Operations Engineer

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Top Hiring Countries For Cloud Engineers

- India

- United States

- Canada

- Germany

- Singapore

- Australia

- United Kingdom

- Netherlands

- Ireland

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Why Join Virtusa?

- Work on enterprise-scale cloud operations

- Gain hands-on experience with Google Cloud Platform

- Exposure to AI-assisted troubleshooting tools

- Opportunity to work with global enterprise customers

- Strong learning and career growth opportunities

- Collaborative engineering and cloud operations environment