Presidio Hiring Entry level Cloud Support Engineer

Cloud Support Engineer Jobs in Chennai 2026 – Presidio Hiring AWS Cloud & DevOps Professionals

Presidio is hiring Cloud Support Engineers for its Chennai office. This is an excellent opportunity for professionals looking for AWS Cloud Engineer jobs in India, Cloud Support Engineer careers, DevOps Engineer jobs, Infrastructure Engineer opportunities, Linux Administrator roles, and Cloud Operations careers with a leading digital transformation and AI-driven technology company.

Presidio helps enterprises transform their businesses using cloud computing, automation, AI-powered analytics, cybersecurity, digital infrastructure, and next-generation DevOps solutions.

This role is ideal for candidates passionate about AWS cloud infrastructure, Linux administration, cloud security, troubleshooting, DevOps automation, CI/CD pipelines, Infrastructure as Code, and enterprise cloud operations.

Candidates will work on managing, optimizing, troubleshooting, and supporting enterprise AWS environments while collaborating with global teams and customers across production cloud infrastructures.

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Key Skills Required

- Strong hands-on experience with AWS cloud services

- Expertise in EC2, S3, RDS, CloudWatch, VPC, EBS, EFS, ELB, ASG, and WAF

- Strong Linux system administration skills

- Experience with Infrastructure as Code (IaC)

- Understanding of DevOps practices and CI/CD pipelines

- Knowledge of cloud security and compliance best practices

- Experience with ServiceNow, Remedy, or ticketing systems

- Strong troubleshooting and incident resolution skills

- Knowledge of relational and non-relational databases

- Understanding of cloud networking concepts

- Experience with cloud automation and infrastructure optimization

- Strong communication and customer support abilities

- Ability to manage production cloud environments

- Passion for learning cloud-native and DevOps technologies

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Roles & Responsibilities

- Manage, configure, and troubleshoot AWS cloud environments

- Support enterprise cloud infrastructure through phone and remote access

- Monitor and optimize AWS infrastructure performance and availability

- Troubleshoot complex cloud infrastructure issues

- Manage production incidents and customer service requests

- Create and maintain technical documentation and operational runbooks

- Administer cloud infrastructure using automation and Infrastructure as Code tools

- Support patching and updates through CI/CD pipelines

- Implement cloud security best practices and compliance standards

- Collaborate with customers, engineering teams, and vendors

- Track vendor support cases through resolution

- Support ongoing cloud optimization and operational improvement initiatives

- Respond to customer incidents within agreed SLA timelines

- Continuously improve technical expertise in AWS and DevOps technologies

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What We Offer

- Opportunity to work with a global digital transformation leader

- Exposure to enterprise-scale AWS cloud environments

- Hands-on experience with cloud infrastructure and DevOps technologies

- Career growth in Cloud Engineering and DevOps

- Work with AI-driven and next-generation cloud solutions

- Collaborative and innovation-focused engineering culture

- Exposure to cloud security and automation practices

- Opportunity to work with global clients and enterprise systems

- Learning opportunities in AWS, automation, and cloud-native technologies

- Hybrid work environment with global exposure

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About Company

Presidio is a leading digital transformation and cloud technology company helping enterprises modernize their infrastructure using AI, automation, cybersecurity, networking, cloud computing, and next-generation IT solutions.

The company specializes in cloud infrastructure, managed services, security, AI-powered analytics, and enterprise DevOps transformation solutions.

Presidio supports organizations worldwide by designing scalable, secure, and automated cloud ecosystems that improve operational efficiency and business outcomes.

The company promotes innovation, collaboration, continuous learning, and technology-driven growth for engineering professionals.

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Eligibility Criteria

- Bachelor’s degree in Computer Science, IT, or related field

- 2+ years of experience supporting AWS environments

- Strong Linux administration and troubleshooting experience

- Experience with cloud operations and infrastructure support

- Knowledge of DevOps and automation practices

- Understanding of cloud networking and AWS services

- Experience with ServiceNow or ticket management tools

- Strong communication and customer interaction skills

- Ability to work in 24/7 support environments

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Recommended Certifications

- AWS Certified Solutions Architect – Associate

- AWS Certified SysOps Administrator

- AWS Certified DevOps Engineer

- Linux Foundation Certified System Administrator (LFCS)

- Red Hat Certified System Administrator (RHCSA)

- HashiCorp Terraform Associate

- Certified Kubernetes Administrator (CKA)

- ITIL Foundation Certification

- CompTIA Cloud+

- Microsoft Azure Administrator Certification

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Frequently Asked Questions (Interview Preparation)

1. Which AWS services are important for this role?

EC2, S3, RDS, VPC, CloudWatch, EBS, EFS, ELB, ASG, and WAF are highly important.

2. Is Linux administration mandatory?

Yes, strong Linux administration and troubleshooting skills are required.

3. What interview questions can be expected?

- AWS architecture and services

- Linux troubleshooting scenarios

- Cloud networking concepts

- Infrastructure security best practices

- CI/CD and DevOps concepts

- Incident management and troubleshooting

- Infrastructure as Code basics

- Cloud monitoring and alerting

4. Is this a customer-facing role?

Yes, candidates will interact with enterprise customers and support teams.

5. What type of environments will engineers support?

Candidates will support enterprise AWS production and cloud infrastructure environments.

6. Is DevOps experience important?

Yes, cloud automation, CI/CD, and DevOps practices are valuable for this role.

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Career Opportunities

This role can lead to advanced positions such as:

- AWS Cloud Engineer

- DevOps Engineer

- Site Reliability Engineer (SRE)

- Cloud Infrastructure Engineer

- Platform Engineer

- Cloud Security Engineer

- Senior Cloud Support Engineer

- Infrastructure Automation Engineer

- Cloud Operations Lead

- Solutions Architect

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