E Zazz IT Solutions Pvt Ltd Hiring L1 Support Engineer (Remote)

Company: E Zazz IT Solutions Pvt Ltd

Job Role: L1 Support Engineer

Experience Required: 1 – 4 Years

Job Type: Full-Time, Remote

Location: Work From Home (India)

Immediate Joiners Preferred

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About the Role

We are looking for an experienced IT Support Engineer / Helpdesk Specialist who can deliver high-quality remote technical support to global users. The role requires strong troubleshooting skills, knowledge of endpoint management tools, and the ability to provide excellent customer service.

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Key Responsibilities

- Provide L1 technical support for users across Windows and macOS environments.

- Troubleshoot issues related to networking, endpoint devices, and system access.

- Respond to tickets, calls, and emails while maintaining excellent communication.

- Document incidents, resolutions, and escalate issues when required.

- Ensure timely resolution of IT helpdesk queries with customer satisfaction as the priority.

- Work in rotational shifts to support 24/7 operations.

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Required Skills

- 1–4 years of experience in IT Support / Helpdesk roles.

- Proficiency in Windows / macOS troubleshooting.

- Familiarity with endpoint security tools, networking basics, and remote support tools.

- Strong communication and interpersonal skills.

- Ability to handle high-pressure support environments with professionalism.

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What We Value at Zazz

- Customer-first approach with strong problem-solving skills.

- Ability to work independently in a fully remote setup.

- Commitment to continuous learning and IT career growth.

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Send your resume to: Jaytee@zazz.io

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