Zones Hiring Service Desk L1 – Fresher

Job Role: Service Desk L1 – Fresher

Location: Bengaluru, India

Salary: ₹3.0 to ₹3.6 LPA (Expected)

Experience Required: Fresher (0–6 months)

Batch Eligible: 2021, 2022, 2023, 2024

Education Required: BSc (IT/Computer), B.Tech/BE, BCA, M.Tech, MCA, MSc (Computer)

Last Date to Apply: ASAP

Shift: 24/7 Rotational Shifts

---

Company Overview

Zones is a global IT solutions provider offering comprehensive end-to-end technology services and supply chain support. With over 35 years of experience and presence in 120+ countries, Zones partners with leading tech companies like Microsoft, Cisco, Lenovo, and Adobe. Specialties include Digital Workplace, Cloud & Data Center, Networking, Security, and Managed Services.

---

Position Summary

As a Service Desk L1 Engineer, you’ll be the first point of contact for clients seeking technical support via phone, chat, or email. You'll troubleshoot issues, ensure timely ticket resolution, and maintain customer satisfaction with effective communication and problem-solving.

---

Responsibilities

- Serve as first-line technical support for global clients

- Address client issues through chat, phone, and email

- Provide remote desktop support and resolve basic technical problems

- Troubleshoot hardware, software, OS, and network issues

- Create and manage support tickets with detailed documentation

- Escalate unresolved issues to L2 support

- Follow standard operating procedures and KB articles

- Update and follow up on customer requests and solutions

- Suggest improvements to internal knowledge base and support procedures

- Maintain SLA compliance and shift responsibilities

---

Required Skills

- Basic understanding of Windows OS, hardware diagnostics, and installation

- Familiarity with remote troubleshooting tools

- Excellent communication and multitasking skills

- Strong customer service orientation

- Working knowledge of ticketing systems and documentation

- Ability to quickly resolve or escalate technical issues

---

Preferred Skills (Bonus)

- Exposure to IT Support tools like Microsoft Teams, Skype

- Basic scripting knowledge (PowerShell, Bash, etc.)

- Certification in A+/N+, ITIL, or equivalent (optional)

---

Benefits

- Competitive salary based on performance

- Medical insurance, group term life, and accident coverage

- Flexible leave policies

- Growth path in IT support and service delivery

---

Reporting To: Team Lead

Work Mode: In-office, Bengaluru

---

Tags:

Service Desk Jobs | Fresher IT Jobs 2025 | Bengaluru IT Jobs | L1 Support Engineer | IT Helpdesk Openings | BTech Fresher Support Jobs | BCA MCA Jobs Bangalore | Entry-Level IT Careers | 24x7 Support Role | Desktop Support Jobs | Zones Careers | Shift-Based IT Job | L1 Technical Support