Zoho Corporation Off Campus Drive 2026 | Zoho Hiring Fresher 0-2 Years Technical Support Engineer

Start your IT career with Zoho as a Technical Support Engineer, providing customer support, troubleshooting technical issues, and working with global clients.

Company: Zoho Corporation

Location: Chennai / Coimbatore / Salem / Madurai / Tirunelveli (India)

Job type: Full time

Work mode: On-site

Experience level: 0–2 years (Freshers eligible)

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About the company

Zoho Corporation is a leading global technology company offering a wide range of cloud-based business software and SaaS solutions. Known for its innovation and employee-friendly culture, Zoho provides excellent opportunities for freshers to start their IT careers.

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Role overview

The Technical Support Engineer role focuses on providing voice-based customer support, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving.

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Job summary

This role involves handling customer queries, troubleshooting technical problems, and working closely with internal teams to deliver quick and efficient solutions.

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Key responsibilities

- Provide voice-based support to customers (inbound and outbound)

- Troubleshoot technical issues and provide solutions

- Ensure customer satisfaction and first-time resolution

- Build strong rapport with customers through communication

- Collaborate with technical teams for faster issue resolution

- Identify gaps in help modules and suggest improvements

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Day-to-day activities

- Handling customer calls and queries

- Diagnosing and resolving technical issues

- Escalating complex problems to technical teams

- Documenting issues and solutions

- Working in night shifts (if required)

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Required skills

- Strong communication skills (verbal and written)

- Basic technical troubleshooting knowledge

- Understanding of networking or cloud fundamentals

- Problem-solving mindset

- Customer-focused approach

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Preferred skills

- Knowledge of SaaS applications

- Basic understanding of IT support tools

- Experience in customer handling (internship or project)

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Educational qualifications

- Any degree (B.Tech / B.E / B.Sc / BCA / MCA preferred)

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Certifications (optional but beneficial)

- Networking certifications (CCNA basics)

- Cloud fundamentals (AWS / Azure basics)

- IT support certifications

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Tools and technologies

- Customer support systems

- Basic networking tools

- Cloud-based applications

- Internal troubleshooting tools

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Work environment

- On-site role across multiple locations

- Customer support and service environment

- Shift-based work (including night shifts)

- Collaborative team culture

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Salary and compensation

- ₹4 LPA – ₹7 LPA (estimated)

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Employee benefits

- Stable career growth in IT support

- Exposure to global customers

- Training and development programs

- Opportunity to move into technical roles

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Career growth opportunities

- Senior Technical Support Engineer

- System Administrator

- Network Engineer

- Cloud Support Engineer

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Application process

1. Apply using below link

2. Resume screening

3. Technical and HR interview

4. Final selection

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Documents required

- Updated resume

- Academic certificates

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Important notes

- Freshers and candidates with up to 2 years experience can apply

- Willingness to work night shifts is required

- Strong communication skills are mandatory

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How to apply

Apply using below link.

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