Trinepartners is Hiring L1 AWS Support Engineer (SRE / Production Support) | Remote

An exciting opportunity for early-career professionals to work as an L1 AWS Support Engineer (SRE / Production Support). This role offers real-time exposure to production systems, monitoring tools, and cloud infrastructure, making it ideal for candidates with 1–2 years of experience in AWS and support environments.

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Job Details

Role: L1 AWS Support Engineer (SRE / Production Support)

Experience: 1 – 2 Years

Location: Remote

Shift: Rotational (24x7 environment)

Week Offs: Monday & Tuesday

Employment Type: Full-Time

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Key Skills Required

- AWS fundamentals: EC2, S3, RDS, VPC

- Linux / Windows basics

- Monitoring tools: Datadog, CloudWatch, Grafana

- Incident management and troubleshooting

- Networking fundamentals

- Ticketing/support tools

- Basic scripting (Bash / Python – good to have)

- CI/CD and Docker/Kubernetes basics (optional)

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Roles & Responsibilities

- Monitor live production systems using observability tools

- Handle alerts, incidents, and basic troubleshooting

- Support AWS cloud services and infrastructure

- Collaborate with L2/L3 teams for issue resolution

- Follow SRE practices (SLA, uptime, reliability)

- Maintain logs and incident reports

- Ensure system stability and performance

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What You’ll Gain

- Hands-on experience with real production environments

- Exposure to SRE and cloud support practices

- Learning opportunity in AWS and monitoring tools

- Collaboration with experienced engineering teams

- Strong foundation for DevOps / Cloud careers

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Recommended Certifications (Based on Role)

- AWS Certified Cloud Practitioner

- AWS Solutions Architect – Associate

- Linux Certification (RHCSA / LFCS)

- DevOps Foundation Certification

- SRE / Monitoring Tools Certification

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Frequently Asked Questions (Interview Preparation)

1. What is AWS EC2?

A virtual server used to run applications.

2. What is CloudWatch?

AWS tool for monitoring logs and metrics.

3. What is SRE?

Site Reliability Engineering ensures system reliability and uptime.

4. What is SLA?

Service Level Agreement defining uptime and performance.

5. What is incident management?

Process of handling and resolving production issues.

6. What is VPC?

A private network in AWS.

7. What is Grafana?

Tool for visualizing monitoring data.

8. What is troubleshooting?

Identifying and resolving technical issues.

9. What is Bash scripting?

Automating tasks using shell scripts.

10. Why work in production support?

Gives real-world experience with live systems.

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How to Apply

Interested and eligible candidates should apply as soon as possible.

This role is ideal for candidates eager to gain hands-on experience in AWS, SRE, and production support environments.

Send your resume to: divya.khanna@trinepartners.net

Subject Line: L1 AWS Support - Your Name