L1 Support Engineer

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Company

TerraPay

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Job Title

L1 Support Engineer

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Location

Bengaluru, Karnataka, India

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Role Overview

As an L1 Support Engineer, you will play a critical role in Level 1 production support, ensuring smooth project operations through proactive monitoring, initial troubleshooting, and effective vendor coordination. This role requires strict SLA adherence, 24/7 support availability, and efficient issue resolution or escalation to maintain high service standards and operational excellence.

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Key Responsibilities

- Monitor implementation and operation of defined controls and recommendations

- Provide Level 1 support for all Projects and Operations

- Understand project workflows, technologies, and frameworks

- Perform initial troubleshooting for OS, applications, interfaces, and databases

- Coordinate with vendors and handle monitoring & reporting activities

- Execute routine operational activities and checklists

- Take ownership of customer issues until resolved or escalated

- Monitor services using tools and provide 24x7 support

- Ensure strict SLA compliance at all stages

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Essential Qualifications

- 1–2 years of experience in Production Support

- Degree in BE / B.Tech / BCA / MCA / ME / M.Tech / B.Sc (Computers) / M.Sc (Computers) from a reputed university

- Basic working knowledge of Windows and Unix platforms

- Good understanding of Linux commands

- Knowledge of scripting languages (Bash shell scripting, Perl, etc.)

- Familiarity with NMS tools, ticketing tools, and MS Excel

- Experience with protocol and packet analyzers (TCPDUMP, Ethereal)

- Knowledge of monitoring system resources such as CPU, memory, disk, logs, and processes

- Experience with log analysis using grep and data extraction techniques

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Interview Rounds & Assessments

Table for Two

An introductory discussion with a recruiter to assess foundational skills and provide an overview of TerraPay.

Beyond the Bio

A technical discussion with an SME or Reporting Manager to evaluate role-specific knowledge and problem-solving skills.

Manager Meetup

A detailed conversation covering role expectations, responsibilities, and career growth opportunities.

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Why TerraPay

TerraPay is a global money movement platform on a mission to build a borderless financial world. Registered and regulated across 31 global markets, TerraPay partners with banks, wallets, money transfer operators, merchants, and financial institutions worldwide.

- Certified Great Place to Work (twice)

- Featured in CB Insights Fintech 100 (2023)

- Featured in Financial Times 1000 (2024)

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Culture & Core Values

TerraPay lives by the values of humility, ownership, entrepreneurship, global citizenship, and trust-driven empowerment. Employees enjoy:

- Comprehensive healthcare benefits

- Cab facilities for India-based employees

- Generous leave policies

- A diverse, inclusive workforce across 10 global offices and 40+ nationalities

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Tags

#L1SupportEngineer #ProductionSupport #LinuxJobs #FintechCareers #TerraPay #ITSupportJobs #BangaloreJobs