TechBiz Global is Hiring Fresher Software Support Engineer

TechBiz Global is hiring a Software Support Engineer for one of its clients. This role is ideal for candidates with knowledge in technical support, electronics hardware, Python scripting, troubleshooting, and customer support who are looking to grow in a fast-paced technology environment.

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Job Details

Company: TechBiz Global

Role: Software Support Engineer

Location: Remote (Delhi, India + Remote Opportunities)

Department: IT Support

Qualification: Diploma / B.E / Equivalent in Electronics, ECE, Computer Science

Employment Type: Full-Time

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Key Skills Required

- Technical support and troubleshooting

- Python scripting basics

- Electronics hardware and wiring concepts

- Debugging and diagnostics tools

- Customer support via phone, email, and chat

- Technical documentation creation

- Problem-solving and analytical thinking

- Communication and interpersonal skills

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Roles & Responsibilities

- Provide technical support for hardware and software products

- Troubleshoot issues using diagnostic tools

- Run Python scripts and automation tools for debugging

- Create and maintain technical documentation, FAQs, and guides

- Collaborate with software and product engineering teams

- Analyze and resolve customer-reported technical issues

- Learn and understand product functionality deeply

- Stay updated with latest hardware and software technologies

- Travel to customer locations when required for support or training

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What We Offer

- Remote working opportunity

- Exposure to real-world software and hardware support

- Opportunity to work with cross-functional technical teams

- Career growth in technical support and software engineering

- Hands-on experience with automation and diagnostics tools

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Recommended Certifications (Based on Job Description)

- Python Programming Certification

- Google IT Support Professional Certificate

- CompTIA A+ Certification

- AWS Cloud Practitioner

- Linux Essentials Certification

- Networking Fundamentals Certification

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Interview Questions & Answers

1. What is technical troubleshooting?

Identifying and resolving hardware or software issues.

2. What is Python used for in support roles?

Python helps automate debugging and testing tasks.

3. What is diagnostics in IT support?

Using tools to identify system or application problems.

4. What is technical documentation?

Guides and manuals explaining systems and processes.

5. Why is communication important in support roles?

To explain technical issues clearly to customers.

6. What is debugging?

Finding and fixing errors in software or systems.

7. What is hardware troubleshooting?

Checking and resolving physical device issues.

8. What is automation in IT support?

Using scripts/tools to reduce manual tasks.

9. What is a FAQ document?

A document containing common questions and answers.

10. Why choose a software support career?

It offers strong technical learning and growth opportunities.

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How to Apply

Interested and eligible candidates should apply online as soon as possible.

TechBiz Global is looking for proactive candidates with strong troubleshooting skills, technical curiosity, and excellent communication abilities.

Apply using below link.