Sagent Off Campus Drive 2026 | Sagent Hiring Fresher IT Support Engineer Trainee

Start your career in IT infrastructure and technical support with an exciting opportunity focused on service desk operations, troubleshooting, end-user support, and enterprise IT environments. This role is ideal for fresh graduates passionate about technology, customer support, Windows troubleshooting, and IT operations.

Candidates will gain practical exposure to technical support processes, ticketing systems, desktop troubleshooting, hardware support, and enterprise IT service management while working in a fast-paced technology environment.

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Key Responsibilities

- Provide technical support for desktops, laptops, and enterprise systems

- Troubleshoot Windows operating system and hardware-related issues

- Support end users with software, browser, email, and system-related concerns

- Monitor and manage IT support tickets within SLA timelines

- Assist with desktop configuration and system setup activities

- Diagnose hardware and software issues across enterprise environments

- Support Microsoft Office applications and collaboration tools

- Maintain stable and optimized IT system environments

- Collaborate with internal teams to resolve technical incidents efficiently

- Deliver high-quality customer and technical support services

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Required Skills

- Basic understanding of computer hardware and software troubleshooting

- Familiarity with Windows operating systems and desktop support

- Knowledge of Microsoft Office applications and email tools

- Understanding of laptops, desktops, CPUs, monitors, and peripherals

- Good analytical thinking and troubleshooting skills

- Strong communication and interpersonal abilities

- Ability to work in rotational shifts and dynamic support environments

- Passion for IT infrastructure and technical support careers

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Preferred Candidate Profile

- BE / BTech graduates from IT, CSE, ECE, or related domains

- Freshers interested in technical support and IT operations

- Candidates willing to work in 24/7 rotational shifts

- Quick learners with adaptability to new technologies

- Strong customer-focused and problem-solving mindset

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Benefits and Career Growth

- Exposure to enterprise IT support and infrastructure operations

- Hands-on experience with service desk and technical troubleshooting

- Career growth opportunities in system administration and cloud support

- Learning opportunities in IT operations and infrastructure management

- Professional work environment with modern technology systems

- Employee benefits including insurance, workplace flexibility, and career development programs

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