Sagent is a leading FinTech, Mortgage Technology, Cloud Computing, Artificial Intelligence (AI), SaaS, Enterprise Software, and Digital Transformation company that modernizes mortgage servicing for financial institutions across the United States. Its cloud-native platform helps lenders improve operational efficiency, compliance, customer experience, and digital lending services using modern Cloud Infrastructure, DevOps, Site Reliability Engineering (SRE), AI-powered Operations, Automation, Data Analytics, Cybersecurity, and Enterprise Cloud Technologies.

This opportunity is ideal for professionals seeking careers in Site Reliability Engineering (SRE), Cloud Operations, Network Operations Center (NOC), DevOps Engineering, Production Support, Infrastructure Engineering, Platform Engineering, Cloud Monitoring, IT Operations, and Cloud Support Engineering.

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Network Operations Entry (SRE Support) – India

Employment Type: Full-Time

Experience: 1–3 Years

Work Mode: Hybrid

Location: Chennai, Tamil Nadu, India

Shift: 24×7 Rotational Support

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Role Overview

As a Network Operations Entry (SRE Support) Engineer, you will monitor enterprise cloud infrastructure, maintain production platform stability, respond to system alerts, troubleshoot infrastructure issues, automate operational tasks, and support highly available cloud services. You will collaborate with Site Reliability Engineers, DevOps teams, Cloud Engineers, Infrastructure Engineers, Software Developers, and Security teams to ensure maximum platform availability, reliability, scalability, and operational excellence.

This role provides excellent exposure to Cloud Computing, Site Reliability Engineering (SRE), DevOps, Network Operations, Cloud Monitoring, Infrastructure Automation, Production Support, AI-powered Operations (AIOps), Incident Management, and Enterprise Cloud Platforms.

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Key Responsibilities

- Continuously monitor enterprise cloud infrastructure using monitoring dashboards and observability platforms.

- Detect infrastructure anomalies, application failures, and performance degradation.

- Respond promptly to alerts and troubleshoot production incidents.

- Escalate complex technical issues to Site Reliability Engineers and Infrastructure teams.

- Perform routine system maintenance, software updates, security patches, and health checks.

- Maintain detailed documentation of incidents, operational activities, and Root Cause Analysis (RCA).

- Participate in post-incident reviews and continuous improvement initiatives.

- Collaborate with DevOps Engineers, Cloud Engineers, Software Developers, Platform Engineers, and Infrastructure teams.

- Analyze monitoring metrics, logs, and system performance data.

- Support production environments operating in a 24×7 mission-critical infrastructure.

- Contribute to automation using Python, Bash, JavaScript, or PowerShell.

- Improve operational efficiency through scripting and automation.

- Stay updated on emerging cloud technologies, DevOps methodologies, AI-powered monitoring, Infrastructure as Code (IaC), Kubernetes, Docker, Platform Engineering, and Cloud Security best practices.

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Required Skills

Cloud & Infrastructure

- Cloud Computing

- AWS

- Microsoft Azure

- Google Cloud Platform (GCP)

- Cloud Infrastructure

- Cloud Operations

- Cloud Monitoring

- Infrastructure Management

Monitoring & Observability

- Dynatrace

- Datadog

- Grafana

- Prometheus

- Splunk

- ELK Stack

- Monitoring Dashboards

- Alerting

- Log Analysis

- Metrics Collection

- Performance Monitoring

Programming & Automation

- Python

- Bash

- JavaScript

- PowerShell

- Shell Scripting

- Automation

- DevOps Scripting

Operations

- Site Reliability Engineering (SRE)

- Network Operations Center (NOC)

- Production Support

- Incident Management

- Problem Management

- Change Management

- Root Cause Analysis (RCA)

- ITIL Processes

- Documentation

Infrastructure

- Linux

- Windows Server

- Networking

- DNS

- TCP/IP

- HTTP

- HTTPS

- System Administration

DevOps

- CI/CD

- Git

- Infrastructure Automation

- Cloud Security

- Platform Engineering

Soft Skills

- Analytical Thinking

- Communication

- Team Collaboration

- Problem Solving

- Documentation

- Customer Focus

- Continuous Learning

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Minimum Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.

- 1–3 years of relevant experience in Cloud Operations, Production Support, DevOps, Infrastructure Support, or Site Reliability Engineering.

- Basic understanding of cloud infrastructure and networking.

- Experience with monitoring and observability tools.

- Basic scripting experience using Python, Bash, JavaScript, or PowerShell.

- Strong troubleshooting and analytical skills.

- Willingness to work in a 24×7 hybrid support environment.

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Preferred Qualifications

- AWS Certification

- Microsoft Azure Certification

- Google Cloud Certification

- AI Certifications

- Cybersecurity Certifications

- Networking Certifications

- DevOps Certifications

- ITIL Foundation

- Experience in Banking, Financial Services, Mortgage Technology, or FinTech

- Open-source project contributions

- Cloud Automation experience

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Benefits

- Hybrid Work Model

- Group Medical Insurance

- Group Personal Accident Insurance

- Group Term Life Insurance

- Flexible Benefits Plan

- Food@Work

- Career Growth Opportunities

- Learning & Certification Support

- Focus Time Fridays

- Employee Wellness Programs

- Cab Facility for 24×7 Shift Support

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Industries Served

- Financial Technology (FinTech)

- Banking

- Mortgage Technology

- Cloud Computing

- Artificial Intelligence (AI)

- SaaS

- Enterprise Software

- Digital Transformation

- Cybersecurity

- Data Analytics

- Cloud Infrastructure

- Enterprise Cloud Services

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