Enphase Energy is Hiring Fresher Associate, Customer Support Engineer (New College Graduates)

Associate, Customer Support Engineer (New College Graduates)

Department: Customer Service

Location: Bangalore, India

Job Type: Full-time, Entry-level

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About Enphase Energy

Enphase Energy is a global leader in clean energy technology, transforming how people generate, use, and save energy. Since 2006, Enphase has pioneered advanced microinverter systems, enabling scalable, safe, and intelligent solar power. With over 80 million products shipped across 160 countries, Enphase continues to innovate across solar, battery storage, and EV charging technologies.

As a mission-driven company focused on sustainability and energy independence, Enphase provides employees with a collaborative and growth-focused environment to shape the clean energy future.

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Role Overview

As an Associate, Customer Support Engineer, you will be at the frontline of customer experience—providing technical guidance, resolving product issues, and assisting solar and energy users with Enphase systems. This is an ideal role for new graduates with a background in Electrical or Electronics Engineering looking to join a cutting-edge global clean energy company.

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Key Responsibilities

- Respond to inbound emails, chats, and calls from customers during assigned working hours

- Work in 24x7 rotational shifts, including weekends and night shifts (e.g., 9:00 PM / 11:00 PM)

- Remotely troubleshoot Enphase systems, including inverters, storage units, and communications hardware

- Approve and execute warranty claims based on product analysis

- Assist customers and installers with site activation and setup

- Provide pre-sales product guidance when required

- Log and document all customer interactions in CRM/Help Desk platforms

- Coordinate with internal Engineering teams to track field issues and product bugs

- Contribute to team knowledge base, document solutions, and follow troubleshooting procedures

- Participate in training programs to stay updated on products and solar industry standards

- Represent Enphase in a professional manner across all communication channels

- Adhere to all company policies, guidelines, and performance standards

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Qualifications and Eligibility Criteria

- Bachelor’s degree in Engineering (B.E. / B.Tech) – Electrical or Electronics

- Freshers / Recent Graduates (2023 / 2024 pass-outs) are welcome

- Minimum Academic Requirements:

- 10th & 12th: 60% and above

- Graduation: 70% and above

- *Note: Academic scores must be submitted with the application*

- Strong interpersonal and communication skills

- Excellent verbal and written English proficiency

- Computer proficiency required (Windows essential, Mac OS preferred)

- Foundational knowledge of electrical principles, including AC/DC circuits

- Prior exposure to solar or PV industry is a plus

- Willingness to learn and grow in a tech-driven support environment

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Why Join Enphase

- Be part of a world-class renewable energy company

- Learn industry-leading solar, battery, and energy technology

- Career path in technical support, engineering, or product teams

- Ongoing learning, training, and development programs

- Diverse and inclusive workplace focused on innovation and sustainability

- Opportunity to make a real impact in the global clean energy transition

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Start your career with Enphase and help power a cleaner, smarter planet.