DigitalOcean is Hiring Cloud Support Engineer – AI/ML

Job Title: Cloud Support Engineer – AI/ML

Company: DigitalOcean

Location: Hyderabad (Hybrid; relocation required)

Experience Required: 3–5+ years

Job Type: Full-Time

Industry: SaaS / Cloud Computing

Apply By: ASAP

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About DigitalOcean

DigitalOcean (NYSE: DOCN) simplifies cloud computing so developers and businesses can focus more on building software that changes the world. With its remote-first culture and strong global presence, DigitalOcean supports startups and SMBs with reliable infrastructure and managed services.

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Role Summary

As a Cloud Support Engineer for the GPU and AI/ML product line, you will support and scale the success of DigitalOcean’s high-value customers. You’ll act as a technical expert, support customer escalations, consult on AI/ML implementations, and collaborate closely with engineering, product, and success teams.

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Key Responsibilities

- Develop expertise in DigitalOcean & Paperspace GPU/AI/ML offerings

- Handle advanced technical escalations from the support team

- Guide customers through onboarding and platform adoption

- Collaborate with internal teams to build and deploy AI/ML solutions

- Design infrastructure architecture for client workloads

- Provide internal and customer-facing documentation and training

- Engage in direct technical consultations and product demos

- Work on professional services contracts to deliver AI/ML projects

- Support cross-functional teams and contribute to technical knowledge base

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Required Skills and Qualifications

*Technical*

- Strong troubleshooting experience with cloud and distributed systems

- Deep Linux expertise (e.g., ssh, systemctl, journalctl, nvidia-smi)

- GPU configuration and driver installation (Nvidia, AMD)

- Familiarity with ML frameworks: PyTorch, TensorFlow, DDP, etc.

- Experience with containerization tools like Docker

- Understanding of networking: TCP/IP, routing, switching

- Ability to deploy and manage AI/ML models from start to finish

- Programming in Python; Bash, Go, or Ruby is a plus

*Professional*

- 3+ years experience in cloud infrastructure or support engineering

- Background in technical support, customer success, or presales

- Strong communication and documentation skills

- Proven ability to manage customer relationships and technical consulting

- Adaptable, proactive, and self-motivated team player

- Willing to relocate to Hyderabad and work in a hybrid setup

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Preferred Qualifications

- Certifications in AWS, GCP, Azure, or DigitalOcean

- Familiarity with automation tools: Terraform, Ansible, Chef, Puppet

- Experience with databases like MongoDB, PostgreSQL, Redis

- Use of Kubernetes, Git, and CI/CD pipelines

- Prior work with large-scale AI/ML systems including LLMs or generative AI

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Why Join DigitalOcean

- Competitive salary, equity, and performance bonuses

- Strong learning and development culture

- Work with cutting-edge cloud and AI/ML technologies

- Remote-first environment with global exposure

- Inclusive, mission-driven company culture

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Hashtags for Distribution

#CloudEngineer #AIJobs #MLJobs #CloudSupport #GPUEngineer #TechJobsIndia #DigitalOcean #DevOps #LinuxJobs #Tensorflow #PyTorch #InfrastructureEngineer #CustomerSuccess #RemoteWork #HyderabadJobs #HiringNow