Copado is Hiring Fresher Associate DevOps Support Engineer

Copado is a leading DevOps platform for Salesforce and cloud environments, helping enterprises improve software delivery, automation, collaboration, and digital transformation. Copado's AI-enabled DevOps platform supports business application development and enables organizations to manage end-to-end software delivery across multi-cloud environments.

Copado works with innovative global brands and focuses on delivering scalable DevOps solutions, automation, customer success, and modern cloud application development.

Job Summary

Copado is looking for an Associate DevOps Support Engineer to serve as the first line of technical support for customers. In this high-touch role, you will manage incoming customer voice calls, troubleshoot technical issues, provide quick solutions, and route complex problems to the appropriate technical teams.

The role is ideal for candidates interested in building a career in DevOps Support, Salesforce DevOps, Technical Support, Cloud Support, SaaS Support, and enterprise software engineering.

Key Responsibilities

- Manage inbound customer voice calls and direct customer queries to the appropriate technical resources.

- Monitor support queues and manage incoming requests according to customer agreements and service-level requirements.

- Respond rapidly to incoming technical support queries with a goal of connecting customers with a human technical resource within 10 minutes.

- Diagnose and troubleshoot technical issues related to the Copado platform.

- Provide Level 1 technical support, quick fixes, workarounds, and basic troubleshooting.

- Identify, categorize, document, and escalate complex technical issues to Tier 2 and Tier 3 support teams.

- Maintain clear and accurate customer communication throughout the support process.

- Research technical solutions using knowledge bases and available documentation.

- Document customer cases and troubleshooting activities accurately.

- Collaborate with distributed global teams to resolve customer issues.

- Maintain a high-quality customer experience throughout the support lifecycle.

What Success Looks Like

- Achieve the 10-minute SLA for connecting customers with a human technical resource at least 95% of the time.

- Resolve Level 1 and quick-fix technical support tickets independently whenever possible.

- Accurately route complex technical issues to Tier 2 and Tier 3 technical teams.

- Maintain strong customer communication throughout the issue-resolution process.

- Achieve high Customer Satisfaction (CSAT) through clear, professional, empathetic, and effective communication.

Qualifications & Experience

- 0–2 years of experience in Technical Support, DevOps Support, Salesforce Support, or a similar technical role is preferred.

- Freshers are welcome to apply.

- Bachelor's degree such as B.Tech/B.E. in Computer Science, Information Technology, or a closely related engineering discipline is preferred for freshers.

- Candidates with up to 2 years of experience in the Salesforce ecosystem are eligible.

- Relevant Salesforce experience may include Salesforce Administration, Salesforce Development, Salesforce Support, QA, or DevOps.

- Basic understanding of Salesforce platforms and DevOps concepts.

- Familiarity with SaaS applications and cloud-based software platforms.

- Basic understanding of APIs, XML, and SQL.

- Familiarity with Git and version control systems.

- Strong analytical and troubleshooting skills.

- Structured approach to technical problem-solving.

- Ability to multitask while researching solutions, navigating knowledge bases, documenting cases, and communicating with customers.

- Excellent written and verbal English communication skills.

- Ability to work effectively with global and distributed teams.

Non-Negotiable Requirements

- Customer-centric mindset with a strong focus on building customer trust.

- Excellent spoken English and professional phone etiquette.

- Strong active listening and communication skills.

- Ability to provide clear, step-by-step technical instructions over the phone.

- Willingness to work flexible schedules and shifts to support global customers and SLAs.

- Strong ownership of customer issues from initial contact through resolution or escalation.

Additional Skills and Qualities

- Copado certifications are highly preferred.

- Salesforce Administrator certifications are highly preferred.

- Salesforce Developer certifications are highly preferred.

- Familiarity with AI tools, AI-assisted development, and modern AI practices is a strong plus.

- Interest in DevOps automation, Salesforce DevOps, cloud technologies, SaaS platforms, and technical support is advantageous.

Career Opportunities

This Associate DevOps Support Engineer position can provide a strong foundation for careers in:

- DevOps Engineer

- DevOps Support Engineer

- Salesforce DevOps Engineer

- Salesforce Administrator

- Salesforce Support Engineer

- Cloud Support Engineer

- Technical Support Engineer

- SaaS Support Engineer

- Site Reliability Engineering (SRE)

- Cloud Operations

- Platform Engineering

Job Details

- Company: Copado

- Job Title: Associate DevOps Support Engineer

- Location: Bengaluru, India

- Job Type: Full-time

- Experience: 0–2 years / Freshers

- Category: DevOps

- Work Area: DevOps Support, Salesforce, Technical Support, SaaS and Cloud Technologies

Associate DevOps Support Engineer jobs, Copado jobs, Copado careers, DevOps jobs in Bangalore, DevOps jobs in Bengaluru, DevOps Support Engineer jobs, fresher DevOps jobs, DevOps jobs for freshers, Salesforce DevOps jobs, Salesforce support jobs, Salesforce jobs in Bangalore, Salesforce Administrator jobs, technical support engineer jobs, cloud support jobs, SaaS support jobs, entry level DevOps jobs, DevOps engineer jobs, Salesforce DevOps Engineer, cloud engineering jobs, technical support jobs, IT jobs in Bengaluru, software support jobs, DevOps career for freshers, Salesforce career for freshers.

Application Process

Interested candidates can apply using the Apply Now option provided on the job listing.