Athenahealth is Hiring CX Support Analyst (Fresher 2025)

Athenahealth is hiring CX Support Analysts (Freshers 2025) for its Clinicals team within the Customer Care department. This role focuses on resolving client queries, supporting clinical workflows, and ensuring smooth product usage across healthcare systems.

You will work closely with healthcare professionals to troubleshoot issues related to EHR systems, patient workflows, and communication tools, ensuring high-quality support and customer satisfaction.

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Job Details

Company: athenahealth

Role: CX Support Analyst (Fresher 2025)

Location: Chennai, India

Experience: Freshers (2025 Graduates)

Employment Type: Full-Time

Department: Customer Care (Clinicals Team)

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Key Skills Required

- Strong analytical and problem-solving skills

- Excellent communication (verbal & written)

- Basic understanding of customer/product support environments

- Exposure to CRM or ticketing tools (preferred)

- Ability to understand end-user workflows and product behavior

- Strong attention to detail and organizational skills

- Willingness to learn and adapt quickly

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Roles & Responsibilities

- Analyze and resolve issues related to appointments, encounters, charting, and documentation

- Handle queries on patient communication workflows and clinical systems

- Perform root cause analysis and recommend solutions

- Collaborate with internal teams for issue resolution

- Maintain proper documentation of issues and solutions

- Ensure adherence to SLA timelines and high customer satisfaction (CSAT)

- Communicate effectively with clients and internal stakeholders

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Technical & Functional Skills

- Basic exposure to CRM systems / support tools (preferred)

- Strong logical and analytical thinking

- Ability to identify root cause of issues

- Understanding of product workflows and troubleshooting approaches

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Soft Skills

- Excellent communication and active listening

- Customer-first mindset with strong ownership

- Ability to work in a 24/7 support environment

- Good time management and prioritization skills

- Adaptability to frequent product updates and changes

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Eligibility Criteria

- Bachelor’s degree in any discipline

- Experience in RCM / Customer Support / Product Support is a plus (not mandatory)

- Strong willingness to learn and grow in a client-facing support role

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Assessment (Mandatory)

📝 Duration: 65 minutes (avg. 40–50 mins)

🎯 Evaluation Areas: Listening, Fluency, Grammar, Pronunciation

🔗 Assessment Link: https://tests.mettl.com/authenticateKey/9gzajv69ds

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What We Offer

- Opportunity to work in healthcare technology domain

- Exposure to real-time client support and product workflows

- Learning-driven and inclusive work culture

- Career growth and development opportunities

- Work-life balance with flexible collaboration environment

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About the Company

athenahealth is focused on building a connected healthcare ecosystem by delivering innovative IT solutions and services that improve efficiency and patient care.

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How to Apply

Apply using below link

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