Anthology Hiring Fresher Associate Technical Support I

Anthology Careers – Associate Technical Support I (Bangalore, India | Hybrid Remote, 2025)

Job Role: Associate Technical Support I

Job Req ID: 4758

Department: Customer Success – Global Support

Location: Bangalore, India

Work Mode: Hybrid (Remote + Office)

Experience Level: 0 – 2 Years (Freshers Eligible)

Employment Type: Full-Time

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About Anthology

Anthology is a global leader in education technology and enterprise IT solutions, empowering educators, institutions, and students with AI-driven learning platforms, cloud transformation, and enterprise support services.

Our mission: to deliver intelligent, simple, and impactful solutions for education and IT ecosystems.

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About the Role – Associate Technical Support I

We are hiring Associate Technical Support Engineers in Bangalore to strengthen our Global Customer Success team.

As part of this role, you will:

- Provide first-level IT technical support for applications, cloud, and infrastructure systems.

- Perform root cause analysis (RCA) and create knowledge base documentation.

- Communicate with clients via email, chat, and phone.

- Collaborate with cross-functional teams to ensure seamless enterprise IT support.

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Key Responsibilities

First-Level Technical Support

- Troubleshoot and resolve application, OS, cloud, and network issues.

- Escalate unresolved cases to higher-level engineers.

- Ensure timely client updates and fast resolution.

Root Cause Analysis & Knowledge Management

- Document RCA reports for recurring incidents.

- Maintain and update IT knowledge base articles.

Customer Communication

- Act as the primary IT support contact for customers.

- Ensure professional client communication across multiple channels.

On-Call & Shift Work

- Participate in weekend on-call rotations.

- Work flexible rotational shifts (24/7 IT support coverage).

Problem-Solving & Monitoring

- Identify root causes of technical incidents.

- Proactively monitor systems to minimize downtime.

Collaboration & Teamwork

- Partner with infrastructure, cloud, and development teams.

- Ensure smooth handoffs and efficient resolution of client issues.

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Required Skills & Qualifications

- 0–2 years of experience in Technical Support, IT Helpdesk, or System Administration.

- Hands-on with Windows/Linux OS troubleshooting.

- Familiarity with ADO, Salesforce, or ticketing tools.

- Knowledge of networking protocols (TCP/IP, DNS, DHCP).

- Basic SQL querying skills.

- Exposure to PowerShell scripting for automation.

- Familiarity with AWS Cloud & Microsoft Azure support.

- Excellent problem-solving & communication skills.

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Preferred Skills (Good to Have)

- Experience with VMware, Docker, or virtualization technologies.

- Knowledge of CI/CD pipelines & DevOps automation.

- Understanding of ITIL frameworks for IT support.

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Why Join Anthology?

- Be part of a global EdTech and IT leader.

- Gain exposure to cloud support, automation, and enterprise IT operations.

- Work in an inclusive, diverse, and innovation-driven culture.

- Competitive salary & hybrid benefits.

- Accelerate your career growth in IT support & cloud technologies.

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