DigitalOcean is Hiring Associate Cloud Support Engineer at DigitalOcean - Hyderabad

Company: DigitalOcean
Role: Associate Cloud Support Engineer (AI/ML – GPU Product)
Location: Hyderabad, India (Hybrid Work)
Experience: 0–2 Years / Freshers with Cloud Knowledge Encouraged
Job Type: Full-Time
Job Category: Cloud Infrastructure, Artificial Intelligence, Technical Support
Posted On: October 2025

About DigitalOcean – Simplifying Cloud for Global Innovators

DigitalOcean is one of the most trusted cloud computing companies in the world, powering millions of developers and businesses globally.
With a strong community-driven culture, DigitalOcean is on a mission to build the simplest, most scalable cloud for startups, enterprises, and innovators in the USA, UK, and beyond.

We combine cutting-edge technology, AI/ML platforms, and a passionate global team to help developers and businesses grow faster.

Job Overview – Associate Cloud Support Engineer

As an Associate Cloud Support Engineer at DigitalOcean, you will play a key role in supporting and scaling AI/ML infrastructure for high-value global customers. You’ll be the first technical point of escalation and a subject matter expert in cloud operations, supporting customers building next-generation solutions on DigitalOcean’s GPU cloud.

This is an exciting opportunity for those who are passionate about Cloud Computing, Linux Systems, DevOps, AI, and Machine Learning Infrastructure.

Key Responsibilities

Develop deep expertise in DigitalOcean & Paperspace product portfolio, focusing on AI/ML cloud infrastructure.
Provide technical consultation to high-value customers across the USA, UK, and global regions.
Collaborate with Product, Engineering, and Operations to resolve escalations efficiently.
Design and plan infrastructure architecture for enterprise use cases.
Build and deploy end-to-end AI/ML solutions using cloud-based GPU environments.
Conduct client demonstrations to showcase DigitalOcean’s cloud capabilities.
Contribute to technical documentation, internal knowledge bases, and customer support resources.
Provide training sessions and enablement to internal teams and partners.
Act as a liaison between customers and engineering teams to communicate feedback and product improvements.

Required Skills and Qualifications

Strong troubleshooting skills in Linux and networking.
In-depth knowledge of Bare Metal & Virtualized Environments.
Proficiency in Linux tools: ssh, scp, journalctl, nvidia-smi, df, systemctl, etc.
Understanding of TCP/IP, routing, and networking fundamentals.
Experience with AI/ML frameworks such as PyTorch, TensorFlow, or HuggingFace.
Familiarity with distributed training techniques like DDP, TensorFlow Distributed.
Basic programming or scripting skills (Python, Bash, Go).
Understanding of Docker, Kubernetes, Terraform, and cloud automation tools.
Excellent communication and problem-solving skills.

Bonus Skills (Preferred)

Certifications in AWS, Azure, or Google Cloud.
Experience with automation tools – Ansible, Chef, Puppet, Saltstack.
Knowledge of databases (MySQL, MongoDB, Redis, PostgreSQL).
Familiarity with open-source technologies – CoreOS, Kubernetes, Vagrant.

Why You’ll Love Working at DigitalOcean

Work with a global cloud company recognized for innovation and simplicity.
Opportunity to collaborate with top AI/ML engineers and cloud experts.
Career growth through conferences, certifications, and LinkedIn Learning.
Hybrid work flexibility with competitive global benefits.
Inclusive, diverse, and empowering workplace culture.
Access to Employee Stock Purchase Programs and performance bonuses.

Global SEO Keywords (High CPC – USA, UK, India, Canada)

Job Tags

#DigitalOcean #CloudEngineer #AssociateCloudSupport #AIMLJobs #CloudComputing #GPUCloud #DevOpsJobs #HybridJobs #FresherJobsIndia #TechJobsUSA #TechJobsUK

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DigitalOcean is Hiring Associate Cloud Support Engineer

Job Description