Infobahn India is Hiring fresher L1 AWS Cloud Support Engineer
Job Description
Company: Infobahn India
Position: L1 AWS Cloud Support Engineer
Experience: 0–2 Years
Location: Kanjurmarg, Mumbai (Onsite)
Employment Type: Full-Time
Urgency: Immediate Requirement
About the Role
Infobahn India is actively hiring for the position of L1 AWS Cloud Support Engineer to provide first-line technical assistance for our managed cloud services.
This is an excellent opportunity for freshers and early-career engineers to build a solid foundation in Amazon Web Services (AWS) and start a professional journey toward roles like Cloud Engineer, DevOps Engineer, or Cloud Administrator.
If you are passionate about cloud computing, networking, and IT infrastructure, this opportunity offers hands-on experience with enterprise-grade AWS environments used across India, the USA, and the UK.
Key Responsibilities
- Act as the first point of contact for customer issues via email, chat, and phone.
- Troubleshoot and resolve issues with AWS services (EC2, S3, VPC, IAM).
- Monitor cloud environments, respond to alerts, and perform corrective actions.
- Manage and track incidents using ticketing tools like Jira or ServiceNow.
- Escalate complex technical issues to L2/L3 teams with clear documentation.
- Contribute to internal knowledge base and technical documentation.
What We’re Looking For
- Foundational understanding of AWS Cloud services (EC2, S3, IAM, VPC).
- Familiarity with Linux and/or Windows Server environments.
- Basic understanding of networking fundamentals – DNS, TCP/IP, firewalls.
- Knowledge of scripting languages (Bash, PowerShell) is an advantage.
- Excellent communication, analytical, and problem-solving skills.
- Willingness to learn and grow in a fast-paced cloud support environment.
Education & Eligibility
- Bachelor’s degree in Computer Science, IT, Electronics, or related field.
- 0–2 years of experience (Freshers encouraged to apply).
- Applicants must be based in Mumbai, India.
Compensation & Career Growth
This role offers:
- A competitive starting salary package.
- Real-world exposure to AWS infrastructure management.
- Growth path into Cloud Engineer, DevOps Engineer, or System Administrator roles.
- Hands-on experience with enterprise clients in the US, UK, and APAC regions.
Application Process
Interested candidates can apply by sending their updated resume to:
📩 wasat.sayed@infobahnindia.net
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