SUSE Hiring Fresher Linux Support Engineer
Job Description
Role: Linux Support Engineer
Company: SUSE
Location: Bangalore, India
Job Type: Full-Time
Department: Services
Job Requisition ID: 71007106
About SUSE
SUSE is a global leader in enterprise open-source solutions, trusted by over 60% of Fortune 500 companies. Our solutions power mission-critical workloads across data centers, cloud, and edge environments.
With product suites like SUSE Linux Suite, SUSE Rancher Suite, SUSE Edge Suite, and SUSE AI Suite, we empower organizations to innovate everywhere. SUSE thrives on collaboration with open-source communities, giving businesses the agility to innovate today and freedom to evolve tomorrow.
Role Overview – Linux Support Engineer
As a Linux Support Engineer at SUSE, you will deliver world-class enterprise technical support for the SUSE Linux portfolio. You will troubleshoot complex technical issues, replicate customer challenges in lab environments, and collaborate globally with engineers, developers, and product teams.
This role is based in Bengaluru (on-site) and requires on-call/weekend support as part of a shift rotation.
Key Responsibilities
- Provide OS support for SUSE Enterprise Linux users.
- Troubleshoot installation, configuration, booting, and performance issues.
- Perform root cause analysis and resolve critical customer issues.
- Replicate customer problems in lab environments to deliver optimal solutions.
- Communicate with customers via email, remote sessions, and phone.
- Collaborate with global support teams in a 24x7 "follow the sun" model.
- Escalate bugs and feature requests to development and product management.
- Contribute to knowledge base improvement and documentation.
Required Technical Skills
- Strong expertise in Linux operating systems (SUSE, Red Hat, Ubuntu, etc.).
- Certifications preferred: SCA, RHCSA, LPIC-1.
- Several years of experience as a System Administrator or Technical Support Engineer.
- Proficiency in troubleshooting Linux OS components.
- Basic Bash scripting knowledge.
- Familiarity with:
- High Availability & Clustering
- Storage (SAN, LVM, iSCSI, multipathing)
- Networking protocols & concepts
- LDAP, Kerberos, Samba, Active Directory
- Non-x86_64 architectures
Personal Attributes
- Strong communication skills (verbal and written in English).
- Customer-first approach with the ability to simplify complex technical issues.
- Responsible, self-motivated, and able to prioritize tasks effectively.
- Ability to thrive in a dynamic, global, collaborative team.
- Professional, patient, and respectful in line with SUSE values.
What We Offer
- Opportunity to work with a world-class enterprise open-source company.
- Global career exposure in Linux, Kubernetes, Cloud, and Edge computing.
- A diverse, inclusive, and innovative culture.
- Recognition, rewards, and career growth opportunities.
- Freedom to be yourself in a truly open community where every voice matters.
SUSE Values
- Choice – Freedom to innovate.
- Innovation – Driving technology forward.
- Trust – Building reliable partnerships.
- Community – Open collaboration worldwide.
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