E Zazz IT Solutions Pvt Ltd Hiring L1 Support Engineer (Remote)

Company: E Zazz IT Solutions Pvt Ltd
Job Role: L1 Support Engineer
Experience Required: 1 – 4 Years
Job Type: Full-Time, Remote
Location: Work From Home (India)
Immediate Joiners Preferred

About the Role

We are looking for an experienced IT Support Engineer / Helpdesk Specialist who can deliver high-quality remote technical support to global users. The role requires strong troubleshooting skills, knowledge of endpoint management tools, and the ability to provide excellent customer service.

Key Responsibilities

• Provide L1 technical support for users across Windows and macOS environments.
• Troubleshoot issues related to networking, endpoint devices, and system access.
• Respond to tickets, calls, and emails while maintaining excellent communication.
• Document incidents, resolutions, and escalate issues when required.
• Ensure timely resolution of IT helpdesk queries with customer satisfaction as the priority.
• Work in rotational shifts to support 24/7 operations.

Required Skills

• 1–4 years of experience in IT Support / Helpdesk roles.
• Proficiency in Windows / macOS troubleshooting.
• Familiarity with endpoint security tools, networking basics, and remote support tools.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure support environments with professionalism.

What We Value at Zazz

• Customer-first approach with strong problem-solving skills.
• Ability to work independently in a fully remote setup.
• Commitment to continuous learning and IT career growth.

Send your resume to: Jaytee@zazz.io

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