Hiring Systems Engineer Global IT Operations Center | LIXIL India
Job Description
Role: System Engineer
About LIXIL
LIXIL is a global leader in water and housing technology solutions, touching the lives of more than a billion people daily. Home to world-leading brands such as INAX, American Standard, GROHE, TOSTEM, and more, LIXIL is committed to making better homes a reality for everyone. With a culture of innovation, inclusivity, and sustainability, LIXIL empowers talent to transform the future of living.
Job Title
Systems Engineer ā Global IT Operations Center
Job Details
- Requisition ID: 178
- Region: IMEA (India, Middle East, Africa)
- Country: India
- Company: LIXIL India Pvt. Ltd.
- Employment Type: Full-time Employee Assignment
- Work Mode: On-site (Not Remote)
- Working Hours: Full Time, 6 days/week, rotational shifts
- Anticipated Start Date: 2 June 2025
Key Responsibilities
- Monitor and respond to system alarms across IT services (Network, Server, Cloud).
- Provide 24x7 support and escalate unresolved issues to Tier 2/3 teams.
- Troubleshoot software, hardware, and network-related issues using documented SOPs.
- Maintain accurate records in the ticketing system (e.g., Jira).
- Generate monitoring and KPI reports.
- Ensure adherence to SLAs and performance metrics.
- Collaborate with the digital team for smooth IT operations.
- Set up and maintain alarm monitoring tools and KPI dashboards.
- Handle incidents and service tasks using SOPs and KEDB (Known Error Database).
- Participate in training to stay updated with new technologies.
Requirements
- Graduation or equivalent (Degree in IT or related field preferred).
- Shift work required (rotational, including weekends/holidays).
- 1ā3 years of IT support experience (Freshers also welcome).
- Strong problem-solving skills with ability to follow processes.
- Excellent communication skills to support non-technical users.
- Familiarity with ticketing systems (Jira preferred).
- Basic understanding of networks, systems, and applications.
- Ability to manage multiple tasks effectively.
- Bonus: Knowledge of Japanese, German, Spanish, or Chinese.
Preferred Qualifications
- Experience in multi-tiered support environments.
- Certifications such as CompTIA A+, ITIL Foundation.
- Exposure to cloud technologies and enterprise IT operations.
Why Join LIXIL?
- Be part of a global transformation journey in IT operations.
- Gain hands-on experience in network, server, and cloud environments.
- Work in an inclusive, diverse, and growth-driven environment.
- Opportunity to collaborate with global teams in a 24x7 IT environment.
- Contribute to an organization impacting millions of lives daily.
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