Anthology Hiring Fresher Associate Technical Support I
Job Description
Anthology Careers – Associate Technical Support I (Bangalore, India | Hybrid Remote, 2025)
Job Role: Associate Technical Support I
Job Req ID: 4758
Department: Customer Success – Global Support
Location: Bangalore, India
Work Mode: Hybrid (Remote + Office)
Experience Level: 0 – 2 Years (Freshers Eligible)
Employment Type: Full-Time
About Anthology
Anthology is a global leader in education technology and enterprise IT solutions, empowering educators, institutions, and students with AI-driven learning platforms, cloud transformation, and enterprise support services.
Our mission: to deliver intelligent, simple, and impactful solutions for education and IT ecosystems.
About the Role – Associate Technical Support I
We are hiring Associate Technical Support Engineers in Bangalore to strengthen our Global Customer Success team.
As part of this role, you will:
- Provide first-level IT technical support for applications, cloud, and infrastructure systems.
- Perform root cause analysis (RCA) and create knowledge base documentation.
- Communicate with clients via email, chat, and phone.
- Collaborate with cross-functional teams to ensure seamless enterprise IT support.
Key Responsibilities
First-Level Technical Support
- Troubleshoot and resolve application, OS, cloud, and network issues.
- Escalate unresolved cases to higher-level engineers.
- Ensure timely client updates and fast resolution.
Root Cause Analysis & Knowledge Management
- Document RCA reports for recurring incidents.
- Maintain and update IT knowledge base articles.
Customer Communication
- Act as the primary IT support contact for customers.
- Ensure professional client communication across multiple channels.
On-Call & Shift Work
- Participate in weekend on-call rotations.
- Work flexible rotational shifts (24/7 IT support coverage).
Problem-Solving & Monitoring
- Identify root causes of technical incidents.
- Proactively monitor systems to minimize downtime.
Collaboration & Teamwork
- Partner with infrastructure, cloud, and development teams.
- Ensure smooth handoffs and efficient resolution of client issues.
Required Skills & Qualifications
- 0–2 years of experience in Technical Support, IT Helpdesk, or System Administration.
- Hands-on with Windows/Linux OS troubleshooting.
- Familiarity with ADO, Salesforce, or ticketing tools.
- Knowledge of networking protocols (TCP/IP, DNS, DHCP).
- Basic SQL querying skills.
- Exposure to PowerShell scripting for automation.
- Familiarity with AWS Cloud & Microsoft Azure support.
- Excellent problem-solving & communication skills.
Preferred Skills (Good to Have)
- Experience with VMware, Docker, or virtualization technologies.
- Knowledge of CI/CD pipelines & DevOps automation.
- Understanding of ITIL frameworks for IT support.
Why Join Anthology?
- Be part of a global EdTech and IT leader.
- Gain exposure to cloud support, automation, and enterprise IT operations.
- Work in an inclusive, diverse, and innovation-driven culture.
- Competitive salary & hybrid benefits.
- Accelerate your career growth in IT support & cloud technologies.
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