Xplor is Hiring Fresher Trainee Engineer Application Support
Job Description
Job Title: Trainee Engineer – Application Support
Company: Xplor Technologies
Location: Pune, Maharashtra, India
Job Type: Full-Time
Role Type: Individual Contributor
Department: Engineering Payments
Division: Global Technology
Experience Required: Fresh Graduates
Shift: UK Shift (Rotational)
Eligibility: Recent College Graduates
About Xplor Technologies
At Xplor, we help small and medium-sized businesses manage and grow using cloud-based, intuitive technology solutions. We built our own tech platform to offer secure, transparent, and fast payments. Our mission is simple: help people succeed—whether it’s business owners or our own team.
Role Overview
The Support Engineering team at Xplor is responsible for providing technical support for core payment systems, web applications, and API integrations. As a Trainee Engineer, you will support production issues, resolve escalations, and contribute to system stability while collaborating closely with engineering, QA, and product teams.
Key Responsibilities
- Analyze and troubleshoot production issues.
- Handle escalated support tickets from internal teams.
- Resolve incidents, determine root causes, and implement fixes.
- Prioritize cases and escalate when required.
- Collaborate with engineering teams to deploy long-term solutions.
- Manage tickets using internal Help Desk systems.
- Maintain internal documentation and knowledge base.
- Perform routine application checks and maintenance.
- Execute bulk data operations and resolve data issues.
- Generate reports and perform data analysis.
- Participate in 24x7 on-call support rotation.
- Identify opportunities to automate repetitive tasks.
Required Skills and Qualifications
- Recent graduate with a technical degree.
- Experience with REST APIs.
- Knowledge of tools like Postman or SOAPUI.
- Good command of T-SQL.
- Strong problem-solving and analytical abilities.
- Ability to learn new tools and technologies quickly.
- Excellent written and verbal communication skills.
- Ability to work independently and within a team.
Preferred (Beneficial) Skills
- Ability to write Postman scripts and SQL scripts.
- Background in software development.
Life at Xplor
We are guided by four core values:
- Make life simple
- Build for people
- Move with purpose
- Create lasting communities
As an Xplorer, you’ll join a diverse and supportive global team. We prioritize inclusivity, personal growth, and career advancement.
Perks and Benefits
- Access to mental health support
- Flexible working arrangements
- Participation in global mentorship programs
- Ongoing diversity & inclusion initiatives
Note:
- Xplor does not offer visa sponsorship at any stage.
- Please do not send applications via email; they will not be reviewed.
Keywords and Tags
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